Warranty
Every Reneue product comes with a 12-month warranty against manufacturing defects, in addition to any consumer rights you have under local law. This warranty doesn't limit or replace those rights.
What's covered
- Defects in materials or workmanship arising from normal use
- Faults present at the time of manufacture, such as faulty stitching, seams, electrical components, or structural issues
What's not covered
- Normal wear and tear
- Damage caused by misuse, accident, or failure to follow care instructions
- Products that have been altered or repaired by anyone other than Reneue
- Cosmetic variation in handmade items (a natural feature of the product, not a defect)
How to make a claim
Contact us at hello@reneue.co with your order number and a description or photo of the issue. We'll assess the claim and offer a repair, replacement, or refund where appropriate.
Registering your product
Registering your product helps us process warranty claims faster, but registration is not required to make a claim — proof of purchase (order number or receipt) is sufficient.
Your consumer rights
This warranty is offered in addition to, and does not limit or replace, any rights you have under the consumer protection laws that apply where you live. Nothing in this warranty is intended to exclude, restrict, or modify those rights.
Questions about your warranty? Contact us at hello@reneue.co.
