Privacy Policy
Privacy Policy
Last updated: 27 July 2023
This Privacy Policy describes how Reneue (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit reneue.com.au (the “Site”), use our services, make a purchase, or contact us at team@reneue.co (collectively, the “Services”).
By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. The updated version will be posted on this page with a revised “Last updated” date.
Personal Information We Collect
Depending on how you interact with us, we may collect:
- Contact details (name, email, phone number, address)
- Order details (billing and shipping information, payment confirmation)
- Account information (username and password)
- Shopping behaviour (products viewed, added to cart or wishlist)
- Customer support communications
We also collect usage data such as IP address, browser type, device information, and site interactions through cookies and similar technologies.
How We Use Your Information
- To process and fulfil orders
- To manage accounts and provide customer support
- To communicate about purchases, updates, and promotions
- To improve our website and services
- To prevent fraud and ensure security
- To comply with legal obligations
Cookies
We use cookies and similar technologies to enhance your experience, analyse site performance, and personalise advertising. You may disable cookies in your browser settings, though some features may not function correctly.
For information on Shopify-related cookies, visit: https://www.shopify.com/legal/cookies
How We Share Information
We may share your information with:
- Service providers (payment processors, fulfilment partners, analytics providers)
- Marketing and advertising partners
- Authorities when required by law
- Business partners in connection with lawful transactions
We do not use sensitive personal information to infer characteristics about you.
User-Generated Content
If you submit reviews or other public content, that information may be visible to others. We are not responsible for how third parties use publicly shared information.
Children’s Privacy
Our Services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.
Security & Retention
We take reasonable measures to protect your information. However, no method of transmission over the internet is completely secure. We retain personal information only as long as necessary to provide Services and comply with legal obligations.
Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict use of your personal information. To exercise these rights, please contact:
International Users
Your information may be processed outside your country of residence, including in the United States, where required to operate our Services.
Contact
If you have questions about this Privacy Policy or how we handle your personal information, please contact: